Support>
FAQs
Which
web browsers are compatible with FORECO's dealing
software?
FORECO's trading software supports both
Netscape 6.0 or higher as well as Microsoft Internet
Explorer version 5.01 or higher. However, for
best operation, we strongly recommend Microsoft
Internet Explorer 6.0 or higher.
What
software do I need to run FORECO's dealing software
and where do I get it?
The first time you login to the system, you must
load a Java applet to enable the dealing software.
Once you have installed the plug-in and applet
you will not be required to do so again. To load
the applet you must have 'Java™ 2 JRE v1.3.0 R002
for Windows' installed. The JRE download bundle
includes the Java 2 Runtime Environment with Java
Plug-in software. If these components are already
installed, Internet Explorer will automatically
load the applet necessary to run FORECO's dealing
software. Load time for the applet on a 56k modem
is approximately 1 minute. If you do not have
'Java™ 2 JRE v1.3.0 R002 for Windows' installed,
Internet Explorer will prompt you to install it.
If IE does not automatically prompt you to install
these components, or if you are a Netscape user,
you may install the files directly at http://java.sun.com/products/archive/j2se/1.3.0_02/jre/index.html.
Load time is approx. 20 min. on a 56K connection.
What
are the hardware requirements for the dealing
software?
Minimum System requirements: Pentium class (or
similar chip) running at 200Mhz or higher and
a monitor that supports 800x600 with a color depth
of 16 bits (65,536 colors) or higher resolution.
A minimum of 96 MB of RAM for Windows 95/98 and
128 MB of RAM for Windows NT. Additional RAM may
be required to run several other applications
simultaneously with GAIN's dealing software. You
may experience slightly longer response times.
Recommended System requirements: Pentium II or
Celeron class running at 400Mhz or higher, and
a monitor that supports 1024x768 with a color
depth of 32 bits (16,777,216 colors) or higher
resolution. 128MB of RAM for Windows 95/98, and
256MB of RAM for Windows NT/2000/XP.
Full Service
For Professional Traders
Windows 95/98/ME/NT/2000/XP.
Currently, the latest version of the Java components necessary to run FORECO's dealing software (Java™ 2 JRE v1.3.0 R002) is not supported for the Mac OS 9 or below.
What if I request a deal but do
not receive a deal confirmation?
Normal confirmation times are 1-2 seconds. If
you do not receive a 'deal confirmed' or 'deal
failed' message within that time, there are two
possible causes. Either you have been disconnected
from the Internet or the connection from our Server
to your PC has dropped. To troubleshoot, first
check to see if you are still connected to the
Internet by trying to access another web page.
To make sure the page is not stored in your cache,
click the 'refresh' or 'reload' button, depending
on your choice of browser. If your Internet connection
is intact, you must re-login to the dealing software.
Why
can't I see all the deals in my Position Management
window?
The trading software is best viewed in Microsoft
IE at full screen. In the IE menu, go to View
> Full screen or use the F11 function key. Even
with your screen maximized, you may still have
to use the scroll bar - depending on how many
deals are in your portfolio.
Why
does the message "Access denied" appear when I
try to connect?
Check the IP address and Port number in the Logon
tab. The IP address should be 208.7.193.193. Port
should be 1999.
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